REFUND POLICY
A LEGAL DISCLAIMER
The following sets forth the required return procedures.
All returns must be made within 14 days after the product shipment date. All returned products must be unused and returned in accordance with the instructions received from contacting Customer Service at jo@balanceandbody.co.uk. All products not returned in accordance with the return procedure shall be subject to no refund or credit being issued.
This returns policy applies to products bought directly from our website. If you have purchased products from a retailer or other online retailer then please contact them for their own returns and refund procedures.
STANDARD PRODUCT RETURNS POLICY
To be eligible for a return, your item must be unused and in the same condition that you received them with the lid seal intact. To be eligible for a return, the item must be complete, the container or wrapping undamaged and with any seals complete, intact and still fully bonded to the container.
You can return an unused item within 14 days of the date you receive it. If you wish to return an item to us, you must email us at jo@balanceandbody.co.uk and we will issue you with a returns label.
DAMAGED PRODUCTS
If the product arrives damaged or not substantially as described on the product information page the company will accept returns for a full refund only in accordance with the Refunds Procedure, below. Provided that the company confirms that your Product was a damaged product and was returned in accordance with the Return Procedures below, the company will issue a refund to your chosen method of payment or we will arrange for a replacement to be sent to you. Refunds will include the applicable delivery fee.